Phonewire delivers world-class U.S.-based customer support throughout the lifespan of your communication system. Real people who know your setup — answered in 3 rings. We support systems we sell as well as many legacy systems sold by our competitors.
U.S.-Based — not offshoreAnswered in 3 rings24/7 phone lineSame team who installed your system
Three Ways to Get Help
Choose How You Want to Reach Us
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Open a Ticket
Start a new support request for general inquiries, feature changes, user additions, programming modifications, or billing questions. We respond in priority order.
The fastest way to reach us for urgent issues. Call our toll-free support line any time — a real Phonewire team member answers, not an automated system.
Sometimes it’s easier to show than to say. Schedule a remote support session where you share your screen directly with an expert Phonewire technician who can see exactly what’s happening.
Our support team has comprehensive industry and product knowledge across business phone systems, VoIP infrastructure, and UC platforms — for systems we sell and many legacy systems sold by other providers.
VoIP phone system configuration and troubleshooting
Adding and removing users and extensions
Call routing and auto-attendant changes
Voicemail setup, greetings, and access
Mobile app and UC client setup
CRM and software integration issues
Network connectivity and call quality issues
Feature programming and function key changes
Legacy system support (competitor hardware)
Intercom and paging system support
Emergency phone line issues
General billing and account questions
Transparent Pricing
Support Pricing — No Surprises
$95per hour · 1 hour minimum
Remote Support
Phone and screen-share support sessions billed at $95/hr. Minimum one hour applies. Charged at time of ticket submission.
$195per hour
On-Site Technician
When an on-site visit is required, Phonewire will confirm via email before dispatching. Billed at $195/hr for technician time at your location.
$149additional fee
High Priority (Same Day)
Selecting “High Priority” in your support ticket requests same-day response. An additional $149 fee applies on top of the hourly rate.
A support subscription gives you peace-of-mind coverage for unpredictable moments — at a budget-friendly, predictable monthly price. No per-hour billing, no minimum charges, and priority access to the Phonewire support team. Learn about software licenses, maintenance plans, and prepaid support packages.
Before submitting: Please review the pricing information above. Remote support is billed at $95/hour (1 hour minimum) with payment collected at time of submission. If on-site service is needed, Phonewire will confirm with you before dispatching a technician at $195/hr. High Priority (same-day) requests carry an additional $149 fee. Support subscription plans are available to eliminate per-hour billing.
Common Questions
FAQ: Phonewire Support
The Phonewire support line is available 24 hours a day, 7 days a week at (800) 857-1517. For support tickets, response times depend on the priority level selected: Low priority receives a response within 3 business days, Medium within 1–2 business days, and High Priority (same day) requests are addressed the same day, when possible, with an additional $99 fee.
Yes. Phonewire provides technical support for systems we sell as well as many legacy systems sold by our competitors. If you’re not sure whether your system is covered, the fastest way to find out is to call us at (800) 857-1517 or open a ticket with your system make and model.
Remote support is billed at $125 per hour with a one-hour minimum, collected at the time of ticket submission. If an on-site technician visit is required, Phonewire will contact you by email to confirm before dispatching — on-site service is billed at $225 per hour. High Priority (same-day) tickets carry an additional $99 fee. Cancellations require at least 24 hours’ notice to receive a refund.
A support subscription provides predictable monthly coverage that eliminates per-hour billing for support and maintenance. It’s designed for businesses that want the peace of mind of knowing support is always included — without worrying about per-incident costs. Learn about software licenses, maintenance plans, and prepaid support packages.
A support ticket is best for requests that can be handled asynchronously — adding a user, changing call routing, billing questions, or issues that don’t require you to be at your system in real time. A screen-share session is best for hands-on troubleshooting where the technician needs to see exactly what’s happening on your system or computer. Screen-share sessions are scheduled through Calendly and conducted remotely by a Phonewire technician.
Yes. One of Phonewire’s core differentiators is that the same team who installs your system is the same team who provides ongoing support. When you call or open a ticket, the person helping you already knows your system — no explaining your setup from scratch, no ticket number runaround.
Need Help Right Now?
Call the Phonewire support line any time — 24 hours a day, 7 days a week. A real team member answers within 3 rings. No hold music. No automated menus.
